If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. Customer is responsible for transport and cost thereof of goods back to Factory Direct Trains. If you have an exchange for the same dollar amount as the original purchase, shipping charges will be incurred.

Please mail your package in a prepaid, insured, traceable method to the address below.

Factory Direct Trains, Inc.
2004 Riverside Drive, Unit V
Asheville, NC 28804